If you received an invoice from Norton billing team, and looks like the information below, it’s most likely a Norton refund scam. The Norton invoice is claiming your payment has been processed and you probably either never had Norton, or were expecting an invoice.
Here is the content of the email:
INVOICE NO. 1385 DETAILS
Billing Team
DUE 01/31/2022
USD 448.52
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Dear User,We have Processed the payment request Successfully.
Amount will be charged in next 2 hours .Any issues with the Invoice Please get in touch Now +1 (877) 949-2989
Billing Team
Bill to User
Services USD 448.52
All-in-one protection that includes device security with antivirus to help block hackers, Secure VPN to help keep your online activity private, Password Manager and more.
1 X USD 448.52
Balance due USD 448.52
Your Order has been Processed as online delivery.
Transaction Id: PTYRF-78945 For Norton Antivirus.Amount has been charged Successfully..
Any issues with the Invoice.
Dial Us Now: +1 (877) 949-2989
Print or save
Billing Team
If you receive an email that seems fraudulent, please check with the business owner before paying.© Intuit, Inc. All rights reserved.Privacy | Security | Terms of Service
Here is an image of the email and the pdf doc attached to the email. Both claim to be an invoice from Norton for $448.52.
What these scammers want is for you to call the 877-949-2989 phone number they have in the fake invoice. This is a refund scam. They will want you to be at your computer so you can process the refund. Their goal is to download software which allows them access to view and control your computer, gaining information on your finances and banks accounts. There are several refund scam videos on youtube about this type of scam.
How can you tell it’s a scam email
Plenty of times these scammers are not from the US, their grammar or writing patterns will be off a bit.
Notice the “We have Processed the payment Successfully”; they capitalized Processed and Successfully, they want you to focus on these words.
They say “get in touch Now”; Get in touch is not normal writing words for a business, and “Now” is again capitalized.
Some of the clues are very minor, and over the years these scammers have improved their approach. The best clue of them all, is that you don’t have a service from Norton, or an invoice was not due.
How to protect yourself from refund scams
DON’T EVER allow anyone gain access to your computer, or download any files. If you are a person who is not very computer savvy, call a family member or friend who might be.
Often these scammers will target older persons, who are more likely to fall victim to these types of norton refund scams.
Spread the word! If you have elderly parents, tell them about these scams. If you ran across a similar scam with different information, please leave a comment. You are also welcome to use our contact us page to send us information on a scam you encountered. https://zitrod.com/contact-us/